ESM on Now -- Remove silos and let work flow
For more than three decades, the multi-functional shared services operating model has been transforming from a back office, low-cost service to an integrated Enterprise Service Management (ESM) model. It has evolved to drive business value for the organisation, meeting both external and internal customer demands as well as elevating the user experience.
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Related Categories: Change Management, HR Service Delivery, Shared Services, Workforce Management
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