The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of…
For the first time in 2019, the World Health Organization included 'burnout syndrome' in its International Classification of Diseases.
While employee burnout was a significant problem for both employers and employee…
Despite the economic devastation brought on by the Pandemic – an event that forced 4.8 million Europeans into unemployment in the second quarter of 2020 – the competition for top…
With insights from over 190 million employee survey responses, this report offers an important resource for organizations seeking to identify and reduce turnover risks, as well as improve the employee…
The COVID-19 pandemic has been a classic ‘black swan' event: hard-to-predict and uniquely destructive, leaving the global business community in financial and strategic shock.
Read now to find out how to…
Leading companies view their workforces through a skills lens to help attract, build and retain critical skills to provide flexibility and agility. Recent experiences have taught us the value of…
As the nature of work is continuing to evolve the talent gap is also continuing to widen. HR leaders are responding to these talent management challenges by embracing technology,…
In a growing economy, your company 'becomes the people you hire,' so your ability to find, attract, and select the best candidates is critical.
The tech market is filled with a…
Remote work is accelerating alongside the use of 'hybrid' programs, where some people work in the office, and some remotely. The old ways of addressing key challenges are becoming outdated…
Learn how to design a remarkable employee experience.
To design and deploy remarkable workforce experiences, organizations are turning to the latest technology. Yet creating a transformational workforce experience is about so…
Solutions for a more inclusive workforce.
Why do organizations value inclusion, belonging, and equity-and what can you do to drive positive outcomes in the changing world of work?
In this whitepaper, learn…
Read the report for insight on diversity, equity, inclusion, and belonging analytics and how data lays the foundation for a more authentic DEIB strategy.
Learn what DEIB analytics are and why…